If you’ve been thinking about hiring a managed IT service provider, it’s time to make a decision. We all know that today’s world is quickly changing and the need for reliable technology solutions has become more important than ever before.
However, with so many providers out there, how do you decide which one is best for your business?
In this article, we’ll cover nine major considerations when looking for a managed service provider.
1. Look for a Managed Service Provider with Deep Skills and Experience
The last thing you want is for your technology to go down when it’s needed the most.
That’s why hiring a managed service provider with extensive experience, and deep skills in managing business-critical equipment such as networks and servers will give you peace of mind knowing that they can handle any challenge thrown their way.
2. Consider a Provider With a Technology-Based Approach
The best managed service providers are technology-based.
Hiring a provider that focuses on the latest technologies in cloud computing, unified communications and mobility will ensure your business is running optimally with an infrastructure that can keep up to date with the latest trends occurring within today’s fast-paced market.
As well as focusing on new technologies, look for a provider who has experience in helping businesses of all sizes succeed by offering services based on their needs.
One size doesn’t fit all when it comes to IT support.
Therefore, hiring someone whose focus isn’t solely on larger enterprises or SMBs but somewhere right down the middle will be beneficial to any company looking for flexible solutions without compromising performance standards.
3. Prioritize a Provider That Follows Industry Best Practices
Even though the latest and greatest technologies tend to be flashy, it’s important that you don’t forget about industry best practices.
The top managed service providers follow such standards as ITIL (Information Technology Infrastructure Library), which offers a set of guidelines for managing technology services within an organization without compromising performance or customer satisfaction levels.
Prioritizing a provider who follows these guidelines can help ensure your business is operating efficiently while reducing downtime and other common yet costly challenges faced by many businesses today.
4. Hire a Service Provider with a Consistent Methodology
When hiring a managed service provider, it’s important to look for consistency in their approach.
In other words, make sure you find someone who has been working with the same methodologies and processes from day one.
This means not selecting a company that is constantly changing its tune depending on what customers they’re trying to serve at the moment.
This will ensure your business’ technology services are always running smoothly without any interruptions or issues.
These issues can stem from incompatible solutions being implemented by providers unwilling to stick with tried-and-true approaches proven effective over time.
Hiring such a provider will also save you money since there won’t be any need for additional training required by employees looking to learn new skillsets every few months.
5. Favor Candidates with Experience Using Diverse Technologies
In addition, favoring a provider that has experience working with multiple technologies means they’ll be able to implement solutions compatible across different platforms.
For example, if your business runs on Microsoft Exchange but requires the use of Cisco VoIP phones, then hiring someone who can manage both will ensure you’re getting the best performance possible without having to hire two separate providers for each solution separately.
Hiring such a candidate also ensures their knowledge won’t become obsolete anytime soon since they’ve already worked successfully with several types of technology.
6. Make Sure You’re Transparent About Your Budget
When hiring a managed service provider, it’s important to be transparent about your budget upfront.
This will allow the candidate you’re interested in working with to understand what they can offer which is within your price range.
As well as this, being open and honest from day one helps ensure clear communication throughout their tenure should any unexpected changes arise that might affect the way services are delivered or billed.
Being upfront also allows for more accurate quotes regarding how much time certain IT tasks should take so there aren’t any surprises later on down the line when charges start piling up unexpectedly.
7. Browse the IT Service Provider’s Track Record
It’s also important to browse a managed service provider’s track record before signing on the dotted line.
This means looking at their portfolio of past projects, customer testimonials, and getting in touch with some customers directly for your own personal experience or insights into how they work as a team.
As well as this, you can ask about what types of challenges companies typically face when implementing new technologies so you know whether or not it would be a good fit for your business model going forward.
Knowing such information from day one makes all the difference since being aware of common obstacles ahead of time helps ensure there are no surprises later down the road.
8. Ask About Their Availability
Asking about the managed service provider’s availability is also important.
This means asking them if they’re available around the clock should your business need immediate support at any hour of the day or night.
Some providers are only able to be reached during standard work hours while others might not even answer calls after-hours unless it’s an emergency that requires their attention immediately.
9. Browse Their Certifications
It’s also important to look at the IT service provider’s certifications before signing on with them.
This means looking for industry-recognized accreditations that can be viewed publicly online so you know they are certified in their specific field of expertise.
As well as this, ask about what types of professional development programs or courses the managed service providers have completed in order to make sure they’ll always stay up-to-date with technological changes over time.
These major considerations should help ensure your business hires a managed IT services provider who will meet all your needs and expectations when it comes to technology management going forward.
Need Help Making a Decision?
Selecting the right managed service provider can be a challenge, but it’s certainly not difficult. To learn more about our services, visit our website at TechspertServices.com.